Refund policy

At Game On, we take pride in offering authentic, branded, slightly used footwear at great value. Your satisfaction matters to us, and we stand by the quality of our products.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item received is different from what was ordered

  • The item has a manufacturing defect not mentioned in the product description

  • The item is damaged during delivery

⚠️ Since our shoes are slightly used, minor signs of wear clearly shown or described on the product page are not considered defects.

Return Conditions

To be eligible for a return:

  • The shoes must be unused after delivery

  • The product must be returned in the same condition as received

  • Original packaging (if provided) must be included

  • Proof of purchase (order number / invoice) is required

Non-Returnable Items

Returns will not be accepted if:

  • The request is made after 7 days

  • The item was damaged due to customer misuse

  • Size issues (please review size details carefully before ordering)

  • Change of mind or preference

Refund Policy

  • Once the returned item is received and inspected, we will notify you of approval or rejection

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued via the original payment method or store credit, depending on availability

  • Shipping charges are non-refundable

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error

  • We recommend using a trackable courier service

How to Request a Return

To initiate a return, contact us within 7 days at:

WhatsApp: 03032502124 or 03182354480

Include your order number, photos, and reason for return

Final Note

All products sold by Game On are 100% authentic branded items. Each pair is inspected and clearly described to ensure transparency and trust.